Frequently Asked Questions

• Why isn't Cash on Delivery (COD) available at checkout?

COD might be unavailable for specific pin codes, but you can utilize our secure Prepaid option, offering Credit/Debit Card, UPI, Wallets, and Net banking.

• What's the reason for my order still labeled as Unfulfilled?

Your order remains as Unfulfilled as we're currently crafting your custom products. Once prepared, we dispatch them with our courier partners, and you'll receive updates via SMS/E-MAIL. Typically, new orders take 24-48 hours to dispatch.

• How can I request custom stickers?

To request custom stickers, simply email us at designtale25@gmail.com, and we'll promptly assist you.

• Do your stickers come with matte or gloss finish?

All our stickers are provided with a Premium Matte Finish.

• What are your policies for Returns & Refunds?

We maintain a defect rate of less than 1%. If any issues arise, contact us within 72 hours with a photograph of the problem. After verification, we'll reproduce any defective items. Returns are solely accepted for quality-related reasons, and we cover shipping costs if required.

• What does your 100% satisfaction guarantee entail?

If there's a quality issue with your order, we'll replace any defective units at no cost.

• How can I return my order if I'm dissatisfied?

Simply contact us with a photograph displaying the problem, and we'll address it accordingly. Physical returns are typically unnecessary.

• Is it possible to return my order if I'm unhappy with it?

While quality issues are uncommon, if there's a problem, contact us with a photograph indicating the issue. However, returns for reasons unrelated to quality, such as preference changes, aren't accepted.